Overview
Pro-Form is a multi-location physiotherapy and sports injury network across Sydney - Bella Vista, Alexandria, Minchinbury, Rouse Hill, Surry Hills, North Rocks and Marsden Park. The team kept Cliniko as their practice software, and HaltH connects booking, Private Health Insurance claiming and gap payment around it.
Visit Pro-Form PhysiotherapyThe challenge
High patient volume across multiple sites meant every clinic was handling a mix of Private Health Insurance, Medicare and out-of-pocket gap payments.
That mix created admin at the front desk and an inconsistent checkout experience from one location to the next.
Photos courtesy of Pro-Form Physiotherapy
The solution
Pro-Form uses HaltH for online booking with health funding lookups, so patients see what they are covered for before they arrive.
Private Health Insurance claims are made on the spot, and checkout runs through HaltH Extend inside the existing practice software workflow.
Results
- Clearer gap amounts for patients before and after their appointment.
- Less admin for front desk teams.
- Live, everyday usage across multiple sites.
- An active product partner helping shape what HaltH builds next.
In their words
“HaltH transformed how we handle bookings. Our clients love seeing their available health funding upfront, and we've seen a significant increase in bookings.”
Buzz Aldrin
Owner, Proform Physio